# Withdrawal, refunds and complaints — Lemon Squeezy purchases

**Effective date:** 2026-09-10  
**Document revision:** 2026-09-10.1

## 1. Transaction seller

For orders placed through Lemon Squeezy, Sold through Link, LLC f/k/a Lemon Squeezy LLC (Lemon Squeezy) is the seller and Merchant of Record. Questions about charges, invoices/receipts, transaction tax, payment refunds or chargebacks must follow Lemon Squeezy's Buyer Terms and support channels. The Licensor handles technical Product complaints at support@opspectra.com and cooperates where the transaction seller must act.

## 2. Withdrawal for digital content

The Product is paid digital content not supplied on a tangible medium. A statutory withdrawal right can be lost only when all requirements of applicable law are met, including the consumer's prior express consent to begin supply, acknowledgment of the resulting loss of the right, and confirmation of the contract on a durable medium. The checkout/transaction seller is responsible for obtaining and confirming those steps.

If the requirements are not met, statutory rights remain. Platform policy and the EULA do not restrict them.

## 3. Digital-content conformity complaint

Report reproducible Product issues to support@opspectra.com with the version, operating system, PowerShell, detected Az modules, exact error and reproduction steps, plus only the minimum redacted log lines. Do not send tokens, passwords or a full report.

Consumers retain mandatory digital-content remedies, including bringing content into conformity and, where statutory conditions apply, price reduction or termination/withdrawal. Complaints are handled without undue delay and within any mandatory response deadline.

## 4. Environment limitations

Missing data caused by insufficient permissions, a missing optional Az module, Azure API availability, service configuration or subscription limitations is not necessarily Product non-conformity. Support will help distinguish a reproducible Product defect from an environment limitation. Mandatory rights remain unaffected.

## 5. Technical contact

ITPartner Paweł Gejda / ITPartner PG  
32-700 Bochnia, ul. Podedworze 27G/6, Polska  
Email: support@opspectra.com